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1
Jun 16

The Email Virus Battle Rages On – SpamHero to the Rescue!

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As reported last month by the FBI, dangerous email borne viruses are on the rise. In an effort to up our game, we recently investigated partnering with a couple of the top virus detection companies to increase our catch rate.  Perhaps not too surprising, we found that these virus scanning companies were unable to block anything that we were not already blocking. Yes, it’s true that these companies were good at catching viruses that are over 24 hours old, but our own filters already get updated much faster than that (and we’re not about to delay email that long anyway).

The good news is that we’ve been simultaneously developing new technologies to block “zero hour” viruses and have been starting to see some real improvements.

Unfortunately, in the past 48 hours, we’ve seen at least one major campaign slip through even with this new filtering layer that we’ve created. Upon investigation, we discovered that the technology that we use to extract .zip attachments failed to extract the files in this particular campaign and so our systems didn’t see the attachment. This was because the spammer used a non-standard method to encode the attachment. We’ve identified a solution and hope to have it rolled out to all filtering servers today.

As always, we recommend exercising caution when dealing with emails with .zip attachments. If you would prefer to block all emails that contain .zip attachments, you may do so by following the instructions our knowledge base:

Blocking Certain Attachment Types using SpamHero

We are working hard to be the most accurate filter in the industry.  Our recent filtering upgrades to block zero hour viruses has definitely helped. Had it not been for the bug in the .zip extraction we saw, this virus would have been blocked by these upgrades. Having the lowest false positive rates while also blocking almost 100% of spam and viruses isn’t easy to achieve, but it’s a goal we’re constantly striving to achieve and maintain. Thanks for sticking with us… much more to come!


4
Dec 15

What’s the best McAfee MXLogic alternative? Check out SpamHero!

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Intel has announced that it is pulling the plug on it’s McAfee MXLogic (aka Intel Security spam protection) service. All MXLogic customers will need to find a new provider by January, 2017. As we understand it, they have been having issues with outages and poor performance for quite some time now.

If you are a customer of MXLogic, we encourage you to try out SpamHero’s 30 day trial.  Once you give us a try, you’ll wish you had said goodbye to MXLogic years ago.

If you are a reseller or partner with MXLogic, please check out our private label reseller program. It’s free and you can be signed up in the next 60 seconds.

Writing this blog post feels a little like déjà vu.  Probably because MXLogic’s story is so similar to Postini’s… Google buys Postini.  Google kills Postini.  Only difference here is that first McAfee purchased MXLogic, and then less than a year later, Intel purchased McAfee.

A little fish gets swallowed by a bigger fish only to be swallowed by a yet even bigger fish.  The little fish (MXLogic) is killed.

We wish a warm welcome to all our new customers coming from MXLogic!


23
Jun 14

SpamHero’s Bulk Email Filter Has Arrived!

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It’s hard to believe it’s been a year since we’ve posted anything to our blog!  We’ve actually accomplished a lot this past year.  Aside from all that we’ve done to keep up with our growth, we’ve been quietly pushing out new features and making our service better.  We know there are still plenty of great ideas from our Community Suggestion Box that still need to be developed, and we’re excited to add as many of these features as possible.

Ironically, one request that has been popular among users coming over from Postini is that we be less accurate with our filtering.  Yes, you heard that right, less accurate.  Ok, I’m sort of kidding, but not entirely.

Some users noticed that after they switched from Postini that they were suddenly getting a lot more email.  Some of it they were happy to see because it was messages that Postini was not supposed to be blocking in the first place.  Other messages they were less happy to see because they were emails that they probably subscribed to receive, but they didn’t really want.   So, really, nobody has requested that we be less accurate, but rather that we provide an option to block all bulk email without blocking good email.

Enter SpamHero’s new bulk email filter!  For the past week you may have noticed in your quarantine or clean message viewer that some messages now show a new icon next to them.  Since the bulk email filter is off by default, this icon by itself does not change the decision of whether our filter quarantines messages.  You may see this icon on both clean email and spam.  The purpose of this icon is to show you which messages would be sent to the quarantine if you choose to enable the bulk email filter.   In that way, you can decide if the new bulk email filter is right for you, before it is enabled.

New bulk email icon shows emails that are recognized by our filter as being sent in bulk.

This feature has been released with a “beta” label as there are still a few pieces that we haven’t put in place yet that will make this new feature even more useful.  For example, you can only enable this feature for an entire domain.  It is not possible to enable the feature account wide or on a single email address yet.  It is also not possible to quickly display only the messages in the quarantine that are blocked by the bulk filter.  We considered waiting until some of these filters are available before we released the feature, but decided we’d prefer to get some feedback from our users on it while we work on completing some of these other parts of it.

The bulk email filter can be enabled by logging into your SpamHero account from the Settings -> filtering policies page.  Once the filter has been enabled, if there are senders that send you bulk emails that you still want to receive, you will need to add their email address (or domain) to your Approved Sender’s list.

Enjoy! 🙂

 


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