you've enabled them, the most common cause of not receiving them is
that either your mail server is trapping them as spam (they do contain
very spammy content) or they are landing in your email software junk
folder. If you need help tracking down a quarantine report, send us a request using the "Email Us" button below and we can
provide the raw delivery logs showing your mail server accepting a
filters out over 98% of unwanted email, but we're always seeking to
improve. Using the established methods of reporting
spam will get issues reported directly to our spam techs. Do
not forward spam to our support team as that will only delay the process
of getting missed spam blocked.
To submit a feature request, use our Community Suggestion Box (the red
button located on the right side of the SpamHero control panel). Be
sure to check if your feature has already been requested first, as
voting on an existing feature will get it to rise to the top faster.