I am seeing that some messages in my Quarantine+ are failing to send due to a SpamHero IP address that is "not allowed to send mail from" the sender's domain. What do I do?|
If you are not able to turn of the SPF filter on your mail host, to resolve this issue you will need to turn on the SPF Workaround feature. To do so, log into your SpamHero Control Panel, then click Settings > filtering policies
Then scroll down until you see the "SPF Workaround" option. Check the box, then click Update:
last updated Aug 11, 2015
Have a question?
In the Questions & Answers area you can find answers to questions that customers have contacted us about. Use the search box to find published answers, or contact us if you can't find an answer to your question.