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Can I temporarily redirect messages to an external email box while my mail server is down?

Yes, during a mail server outage, you can redirect your messages to an external email address (such as a Gmail address). Then, after your mail server is back online you can revert back to your normal configuration and use the Bulk redeliver feature to re-send all of the messages that failed to deliver during the time that your mail server was offline.

Redirecting your mail to an external email address
  1. Login to the control panel and go to the Delivery Mail Host page, under Settings > Mail host
  2. Record your current Mail host so that you can revert it later.
  3. Change the Mail host to the external Email address you want to deliver the mail to and save your changes.
Bulk re-deliver messages to your mail server

After your mail server is back online, you can re-deliver the messages that were routed to your mail server by using the Bulk re-deliver tool.

  1. Login to the control panel and go to the Delivery Mail Host page, under Settings > Mail host
  2. Change your Mail host back to what it was switched to the email address and save your changes.
  3. Wait a few minutes to confirm that messages are delivering to your mail server.
  4. Go to the Quarantine+ > Clean mail area.
  5. Click on the Advanced search link to enter a Start date + End date range (based on the timeframe that your servers was offline).
  6. Click on the Bulk redeliver button and answer the confirmation prompt that appears.

The bulk-redeliver process can sometimes take a while. You can check on the progress of it from the Bulk Redliver Status area.

Last updated April 14, 2020