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Can I re-deliver a message to an alternate email address?

Yes. When a user is unable to receive an important message, you can temporarily redirect their mail to an alternate address and then re-deliver the target message.

Some things to keep in mind:

  • This process will temporarily cause all of their mail to be delivered to the alternate email address.
    • There is an option to continue mail delivery to the original recipient as well so that they don't have gaps in their email box.
  • For security purposes, the original recipient will be notified that their mail is being forwarded to an alternate address.
     

Temporarily redirect the original recipient's mail

  1. In the control panel, go to Settings > Email recipients
  2. Find and click on the original recipient's email address from the list (there's a search box in the upper-right corner of the grid)
  3. In the Forwarding addresses box, enter the alternate email address
    • Optionally select the Also deliver to original recipient checkbox
    • Select the "I understand" checkbox to acknowledge the notification that will be sent to the original recipient
  4. Optionally send a "test" message to confirm that the redirect is working (or just wait for a new message to arrive). It can sometimes take up to 5 minutes but will normally work must faster.
    • It's best to send the "test" from an external domain since your mail server may not route mail from local senders through SpamHero.
       

Re-queue the original message for delivery

  1. Find the message in the quarantine
  2. Hover over the message and click on the Deliver link

As long as the redirect has taken effect, the message should be delivered within the next minute.


Last updated November 30, 2022