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View and redeliver clean messages

Find and view clean messages

  • In the control panel, go to Quarantine+ > Clean mail

  • Search a word or phrase from the From or Subject line of the message:

  • Hover your mouse over the message for additional options:
    • Click View to see the message contents.
    • Click Deliver to have the message re-sent
    • Click Logs to view the delivery logs

Microsoft 365 and Exchange may drop redelivered message due to duplicate message detection. For possible solutions to this issue, see:
Microsoft 365 and Exchange are not receiving messages that are redelivered

Redelivering Messages in Bulk

If you need to redeliver several messages in bulk, click on the Bulk Redeliver button to release the messages that are in the current view:

To release messages for a specified window of time or specify other criteria, click on the advanced link:

After clicking on the Bulk Redeliver button, you'll be prompted to confirm the number of messages that will be released.

To view the status of a redelivery of a bulk release, use the bulk redeliver status tool:

Last updated December 24, 2022