Help & Support

Get instant answers 24/7

Home > Quarantine Plus
   
View or re-queue messages that failed to deliver




The Quarantine Plus feature enables you to view and, optionally, re-queue messages that failed to deliver to your mail server:

To view failed deliveries:

1) Go to the Quarantine+ tab in the SpamHero control panel.

2) In the Message Search & Filter box, click on the Show clean messages option and then select Failed deliveries from the drop-down list, as shown here:



3) Click on the Apply filter button to see the messages that are waiting to be delivered.

4) Use the view delivery logs option to view the logs for individual messages and determine why the delivery failed:



5) After resolving the issue, you can click on the re-deliver message link of individual messages or re-queue all failed deliveries by clicking on the bulk redeliver feature. It is recommended that you confirm the problem is resolved by re-queuing a single message before using the bulk redeliver feature:



Tip: If you have messages stuck in "pending" status, see:

View or re-queue messages that are waiting to deliver







last updated Nov 20, 2014