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The links in my quarantine report aren't working, is this a bug?

When I click on links in my quarantine report to view a message, the browser window opens but I don't see the message.  Did I find a bug?

Probably not.  Our Quarantine viewer has some compatibility issues with some versions of Internet Explorer.  Upgrading to the latest version of Internet Explorer should resolve this issue.  Or, if that's not an option, you can switch to the "classic view" of our quarantine, by clicking the link in the upper-right hand corner on the Quarantine+ page:


Then, once your'e on thage page you can make the change permanent by clicking on the "make this the default quarantine view" link:<br style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /><br style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" /


Alternatively, switching to a different type of browser should also resolve this issue.


Last updated July 25, 2019