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Questions & Answers

How can I share an email message that was received or sent with support?
What happens if I go over the inbound or outbound message limits on my account?
How do I change the account owner on my account?
How do I disable a filtering rule?
Does SpamHero use DKIM and SPF to block spam?
Can I deliver a message to an alternate email address?
Can I ask why a filtering rule blocked a legitimate message?
As a reseller, how do I designate my company domain as "private" so that staff cannot view or control it?
How are the Outbound Message limits and overages counted?
How do I lock down my Postfix server to only accept deliveries from SpamHero IPs?
The dates in the quarantine viewer are wrong. How do I fix that?
Why am I Getting a Warning About the MX Records?
When I View a Message, the View Window Collapses. Why?
How do I delete all of the spam in my quarantine at once?
Should I Enable the SPF Delivery Workaround?
The links in my quarantine report aren't working, is this a bug?
Why does my quarantine report show messages addressed to other users?
I have approved a sender, why are they still blocked?
I am being attacked with tons of "subscription" emails, what is happening?
Is SpamHero compliant with the GDPR?
Why are my incoming messages being delayed?
My Outbound Messages are Getting Rejected, What Can I Do?
What is the attachment size limit for Outbound sending?
Can I block spammers from using my domain name on the From line?
How do I prevent my Exchange mail server from blocking quarantine reports?
Can I transfer a domain filtering subscription to a different account?
Why is my mail deferring with an "Insufficient system resources" error?
Can I setup a custom filter based on the attachment name or extension?
How long does SpamHero retain email in the quarantine?
Why am I getting subscription based emails from senders I didn't subscribe to?
Can I block specific messages or senders?
Can I turn off or bypass all filtering for an email address on my domain?
Why am I still getting the same spam that I already reported?
Why am I not receiving my Quarantine Reports?
Why was this message quarantined for "Invalid headers"?
Can you send me a receipt for my payment?
How do I quarantine a sender based on an IP range?
Are there discounted rates for resellers?
What does the deep filter option do?
Why is mail bouncing with a "Sender address rejected" error?
Why can't some senders send email to my domain?
Can I add quarantine users automatically or in bulk?
Can I resell the SpamHero service without using it for my own domain?
Is SpamHero SAS 70 or SSAE 16 compliant?
What happens if I don't pay my bill on time?
Can I blacklist a domain but whitelist a single email address on that domain?
Reseller support: What is a sub-account?
I received spam from myself. Is my computer infected with a virus?
Can I forward email from one address to another?
Can I redeliver email to a different address than the original recipient?
Can I change my domain name?
Are there things I can do to improve filtering accuracy?
Should I include SpamHero's IPs in my domain's SPF record?
Why do I sometimes see "timed out" errors in the delivery logs?
Why is my customer's domain set as my primary domain?
How do I whitelist a sender based on an IP range?
Can I temporarily redirect messages to an external email box while my mail server is down?
Can quarantine reports be set up automatically for new and existing users?

Last updated January 30, 2014

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