Pricing & Features
Back to Top
Help & Support
Get instant answers 24/7
Questions & Answers
Can I limit emails to only senders I've whitelisted?
Inbound mail from one sender seems to be vanishing. What is happening?
How do I change the account owner on my account?
How do I disable a filtering rule?
How can I share an email message that was received or sent with support?
Does SpamHero use DKIM and SPF to block spam?
Can I deliver a message to an alternate email address?
Can I ask why a filtering rule blocked a legitimate message?
As a reseller, how do I designate my company domain as "private" so that staff cannot view or control it?
How do I disable my Ad Blocker?
What happens if I go over the included inbound or outbound messages on my account?
How do I lock down my Postfix server to only accept deliveries from SpamHero IPs?
How are Outbound Message overages counted?
The dates in the quarantine viewer are wrong. How do I fix that?
I am being attacked with tons of "subscription" emails, what can I do?
The links in my quarantine report aren't working, is this a bug?
Should I Enable the SPF Delivery Workaround?
How do I delete all of the spam in my quarantine at once?
Why does my quarantine report show messages addressed to other users?
Why am I Getting a Warning About the MX Records?
Is SpamHero compliant with the GDPR?
Why are my incoming messages being delayed?
I have approved a sender, why are they still blocked?
My Outbound Messages are Getting Rejected, What Can I Do?
What is the attachment size limit for Outbound sending?
Can I block spammers from using my domain name on the From line?
How do I prevent my Exchange mail server from blocking quarantine reports?
Can I transfer a domain filtering subscription to a different account?
Can I setup a custom filter based on the attachment name or extension?
Why is mail bouncing with a "Sender address rejected" error?
Can I add quarantine users automatically or in bulk?
What does the deep filter option do?
How do I quarantine a sender based on an IP range?
How long does SpamHero retain email in the quarantine?
Why am I getting subscription based emails from senders I didn't subscribe to?
Can you send me a receipt for my payment?
Why am I still getting the same spam that I already reported?
Can I block specific messages or senders?
Can I blacklist a domain but whitelist a single email address on that domain?
What happens if I don't pay my bill on time?
Why was this message quarantined for "Invalid headers"?
Why is my mail deferring with an "Insufficient system resources" error?
Are there discounted rates for resellers?
Why am I not receiving my Quarantine Reports?
Why can't some senders send email to my domain?
Can I resell the SpamHero service without using it for my own domain?
Is SpamHero SAS 70 or SSAE 16 compliant?
Can I turn off or bypass all filtering for an email address on my domain?
Reseller support: What is a sub-account?
I received spam from myself. Is my computer infected with a virus?
Can I forward email from one address to another?
Can I redeliver email to a different address than the original recipient?
Can I change my domain name?
Are there things I can do to improve filtering accuracy?
Should I include SpamHero's IPs in my domain's SPF record?
Why do I sometimes see "timed out" errors in the delivery logs?
Why is my customer's domain set as my primary domain?
How do I whitelist a sender based on an IP range?
Can I temporarily redirect messages to an external email box while my mail server is down?
Can quarantine reports be set up automatically for new and existing users?
Last updated January 30, 2014
How do I determine why an email was not received?
By continuing to use this site, you agree to our
Terms of Service
Unable to dismiss this message? Try disabling your adblocker.