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Questions & Answers

How do I change the primary contact on my account?
How do I disable a filtering rule?
The dates in the quarantine viewer are wrong. How do I fix that?
How do I delete all of the spam in my quarantine at once?
How do I Enable the SPF Workaround?
The links in my quarantine report aren't working, is this a bug?
Can I transfer a domain filtering subscription to a different account?
Why can't some senders send email to my domain?
Can I resell the SpamHero service without using it for my own domain?
When I View a Message, the View Window Collapses. Why?
Why does my quarantine report show messages addressed to other users?
I am being attacked with tons of "subscription" emails, what is happening?
What is the attachment size limit for Outbound sending?
My Outbound Messages are Getting Rejected, What Can I Do?
I have approved a sender, why are they still blocked?
Some messages are failing with the error "Hop count exceeded - possible mail loop"
Why are my incoming messages being delayed?
Is SpamHero compliant with the GDPR?
Why am I Getting a Warning About the MX Records?
Is SpamHero SAS 70 or SSAE 16 compliant?
What happens if I don't pay my bill on time?
Can I blacklist a domain but whitelist a single email address on that domain?
Why am I still getting the same spam that I already reported?
Can you send me a receipt for my payment?
How do I quarantine a sender based on an IP range?
How do I prevent my Exchange mail server from blocking quarantine reports?
Can I add quarantine users in bulk?
Why is my mail deferring with an "Insufficient system resources" error?
Why was this message quarantined for "Invalid headers"?
Why am I not receiving my Quarantine Reports?
Are there discounted rates for resellers?
Can I turn off or bypass all filtering for an email address on my domain?
Can I block specific messages or senders?
Can I setup a custom filter based on the attachment name or extension?
Why is mail bouncing with a "Sender address rejected" error?
What does the deep filter option do?
How long does SpamHero retain email in the quarantine?
Why am I getting subscription based emails from senders I didn't subscribe to?
What is a sub-account?
I received spam from myself. Is my computer infected with a virus?
Can I forward email from one address another?
Can I redeliver email previously sent to one email address to another?
Can I change my domain name?
Are there things I can do to improve filtering accuracy?
Should I include SpamHero's IPs in my domain's SPF record?
Why do I sometimes see "timed out" errors in the delivery logs?
Why is my customer's domain set as my primary domain?
How do I whitelist a sender based on an IP range?
Can I temporarily redirect messages to an external email box while my mail server is down?
Can quarantine reports be set up automatically for new and existing users?

Last updated January 30, 2014

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