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General Support Documents
Frequently Asked Questions
New Customer FAQ
The order and setup process
Setup valid email addresses for your domain
Whitelisting a sender's email address or domain
Blocking a sender's email address or domain
How do I enable Quarantine Reports?
View or re-queue messages that are waiting to deliver
View raw mail delivery logs for clean messages
View and redeliver clean messages
View or re-queue messages that failed to deliver
Adding Email Recipients
How do I setup Quarantine Users?
How to Enable the Bulk Mail Filter
Setting up Geographic Filtering Policies
Setting up your Email Client for Outbound Filtering
Routing outbound email from dedicated mail server through SpamHero
Account and Billing Management
Managing multiple domains from one login
Viewing or printing an invoice
Viewing or printing a payment receipt
Making a payment through PayPal
Making a payment by check
Add a Domain/Account to a Reseller Account
Switching between monthly and annual billing
Free protection from overage billing spikes
Download a W-9 Form for SpamHero
Spam getting around the filter?
How can I stop spoofing?
Enforce SPF Checking For Specific Senders
Resolving delivery issues with SPF senders
Reporting spam that was missed by the filter
Disabling Sender ID on Exchange
TLS Encryption Support
Email Address Tagging
Free Domain Aliases
Resolving "Lost connection while receiving initial greeting errors"
Change the time zone in the control panel
Moving to a new mail server or hosting provider
Send outbound emails from your Laravel application
Recent Questions & Answers
Is there a recipient limit for an outbound message?
Does outbound mail have a rate limit?
Is there a way to block messages that are spoofing the display name and not the email address?
What is the SPF workaround?
How do I change the primary contact on my account?
Can quarantine reports be set up automatically for new and existing users?
Can I temporarily redirect messages to an external email box while my mail server is down?
What is a sub-account?
Outbound error: 550 5.7.1 Could not find a valid Account ID
Should I forward missed spam I received to support?
was updated on
due to our withdrawal from Privacy Shield and the addition of a UK GDPR representative. These changes are also reflected in our updated
Data Processing Addendum
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