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General Support Documents
How can I prevent emails spoofing other domains from getting through the filter?
Frequently Asked Questions
New Customer FAQ
The order and setup process
Setup valid email addresses for your domain
Whitelisting a sender's email address or domain
Blocking a sender's email address or domain
Release a valid message marked as spam
How do I enable Quarantine Reports?
View or re-queue messages that are waiting to deliver
View raw mail delivery logs for clean messages
View and redeliver clean messages
View or re-queue messages that failed to deliver
Adding Email Recipients
How do I setup Quarantine Users?
How to Enable the Bulk Mail Filter
Setting up Geographic Filtering Policies
Setting up your Email Client for Outbound Filtering
Routing outbound email from dedicated mail server through SpamHero
Account and Billing Management
Managing multiple domains or accounts from one login
Viewing or printing an invoice or receipt
Viewing or printing a payment receipt
Making a payment through PayPal
Making a payment by check
Add a Domain/Account to a Reseller Account
Switching between monthly and annual billing
Free protection from overage billing spikes
How do I cancel filtering services for a domain?
Download a W-9 Form for SpamHero
SpamHero Bug Bounty Program
Will using UCEPROTECT blacklists block legitimate emails?
How can I stop spammers from sending email from my domain?
Enforce SPF Checking For Specific Senders
Spam getting around the filter?
Resolving inbound mail delivery issues with SPF senders
Reporting spam that was missed by the filter
Disabling Sender ID on Exchange
TLS Encryption Support
Plus Addressing (Email Address Tagging)
Free Domain Aliases
Resolving "Lost connection while receiving initial greeting errors"
Change the time zone in the control panel
Moving to a new mail server or hosting provider
Send outbound emails from your Laravel application
Recent Questions & Answers
Can I ask why a filtering rule blocked a legitimate message?
Can I re-deliver a message to an alternate email address?
Does SpamHero use DKIM and SPF to block spam?
What are MX records? How do I change them?
Why are my outbound messages rejected by Gmail?
How do I determine why an email was not received?
Can I send emails for any domain on my account using one set of credentials?
What do the different spam categories mean?
Can I temporarily pause mail delivery to my mail host?
How do I whitelist training emails from KnowBe4.com?
was updated on
due to our withdrawal from Privacy Shield and the addition of a UK GDPR representative. These changes are also reflected in our updated
Data Processing Addendum
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