Login to your SpamHero account and go to Outbound > Outbound settings and turn on the Enable outbound sending for quarantine users and account contacts check box.
You can also route email from your mail server through our Outbound Filtering service by enabling the Smart Host setup and following these instructions:
Routing outbound email from a dedicated mail server through SpamHero
The advantage of this option is that you do not need to make any changes in the email software used by your individual users on your domain.
The Outbound Filtering feature is available for all quarantine users and account contacts. To view existing quarantine users or add new ones, login to your account and go to Settings > quarantine users. For account contacts, go to Account > account contacts.
It is recommended that you include SpamHero's IPs in your SPF record. For more information, see: Should I include SpamHero's IPs in my domain's SPF record?
Before setting up your email software to use our Outbound Filtering service, first make sure to configure and test inbound and outbound email services with your existing mail server. If you have not setup your email client yet, please contact your email host's technical support (or your mail server administrator if you have a dedicated mail server) for instructions in setting up your email client. Once that is done, you can follow these steps to use our outbound filtering service.
When you configure your email client software to use Outbound Filtering, you will need to configure it using the "Email Client Settings" listed in the table below. Note: Your email software may have slightly different names for these settings (see Instructions for Setting up Specific Email Client Software).
Email Client Setting | Required Value |
---|---|
Outgoing Server | (You must be logged in to read this portion of the article) |
Port | Set to either 25, 587, 2525, or 2587 (if using STARTTLS) or 465 or 2465 (if using SSL/TLS). Note: Some providers, like DigitalOcean, have blocked standard SMTP ports (25, 587 and 465), so we offer additional alternate ports for SMTP. |
Username | Primary email address used to login to your SpamHero (Either quarantine users or account contacts). So, if your quarantine email address (or account contat email address) is user@domain.com , then your username for the outbound filtering will be user@domain.com . |
Password | This is the same password that you use for logging into the control panel. |
Encryption | Set to STARTTLS or SSL/TLS. We only allow these secure connections. |
Authentication Type | Set to PLAIN. Your password will still be encrypted during transmission. By using PLAIN our servers only need to store an encrypted copy of your password, for additional security. |
To set up Outlook to send outbound email through SpamHero:
To set up Thunderbird to send outbound emails through SpamHero:
Thunderbird Setting | Required value |
---|---|
Server Name | (You must be logged in to read this portion of the article) |
Port | 587 or 465, based on the Connection security you choose (below) For STARTTLS use 587 For SSL/TLS use 465 |
Connection security | Use STARTTLS or SSL/TLS |
Authentication method | Normal password |
User Name | Use your quarantine login email address here |
At this point, you can now compose and send emails using our service. You should be prompted to enter your password on the first time you attempt to send. This password matches the one you use for logging into your SpamHero account.
There are a few different limits to be aware of: