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Contact > Billing

Need help with billing?


Before you click on the call or email buttons below, here are answers to the most common questions:


Yes.  To make the change, go to Account > subscriptions and then click on the edit link in the billing schedule column:

Note that this change only affects future billing periods.  If you are a new customer, and have not entered your payment information yet, we can adjust unpaid invoices to reflect your new billing preference if you make a request by email.

When your free trial ends, your first invoice will cover the rest of the current month, plus the next billing period (whether it be 12 months or a single month).  To view the details of invoices, go to Account->billing activity and click on the invoice number.  If the invoice in question is for a previous billing period, click on the "view billing history" link on that same page.

Glad you asked!  Check out the Account and Billing Management section of our self-help support area.

Self Support
   
Messages sent Monday through Friday before 5pm, Mountain Time (USA) should receive a response the same day. Otherwise, expect a response on the next business day.
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