Help & Support

General Support Documents

Frequently Asked Questions

• Pre-Sales FAQ
• New Customer FAQ

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Getting Started

• The order and setup process
• Setup valid email addresses for your domain
• Whitelisting a sender's email address or domain
• Blocking a sender's email address or domain

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The Dashboard

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Quarantine Plus

• How do I enable Quarantine Reports?
• View or re-queue messages that are waiting to deliver
• View raw mail delivery logs for clean messages
• View and redeliver clean messages
• View or re-queue messages that failed to deliver

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Domain Settings

• Adding Email Recipients
• How do I setup Quarantine Users?
• How to Enable the Bulk Mail Filter
• Setting up Geographic Filtering Policies

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Outbound Filtering

• Setting up your Email Client for Outbound Filtering
• Routing outbound email from dedicated mail server through SpamHero
• Outbound troubleshooting

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Account and Billing Management

• Managing multiple domains from one login
• Viewing or printing an invoice
• Viewing or printing a payment receipt
• Making a payment through PayPal
• Making a payment by check
• Add a Domain/Account to a Reseller Account
• Switching between monthly and annual billing
• Free protection from overage billing spikes
• Download a W-9 Form for SpamHero

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Miscellaneous Topics

• Spam getting around the filter?
• How can I stop spoofing?
• Enforce SPF Checking For Specific Senders
• Resolving delivery issues with SPF senders
• Reporting spam that was missed by the filter
• Disabling Sender ID on Exchange
• TLS Encryption Support
• Email Address Tagging
• Free Domain Aliases
• Resolving "Lost connection while receiving initial greeting errors"
• Change the time zone in the control panel
• Moving to a new mail server or hosting provider
• Send outbound emails from your Laravel application

Recent Questions & Answers

What is the SPF workaround?

How do I change the primary contact on my account?

Can quarantine reports be set up automatically for new and existing users?

Can I temporarily redirect messages to an external email box while my mail server is down?

What is a sub-account?

Outbound error: 550 5.7.1 Could not find a valid Account ID

Should I forward missed spam I received to support?

Some messages are failing with the error "Hop count exceeded - possible mail loop"

My Outbound Messages are Getting Rejected, What Can I Do?

Why are my incoming messages being delayed?