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When a message is blocked and there is a designated filtering rule number listed on the message, you can disable the rule as follows:
- Go to the either the Quarantine+ viewer for inbound messages or the Outbound viewer for outbound messages and locate the message that was blocked.
- Click on the by blue rule number listed on the message and follow the instructions provided.
See also: Can I ask why a filtering rule blocked a legitimate message?
To view or manage rules that are currently disabled, go to Settings > Disable filter rules.
Last updated February 12, 2024