Is the 30 day trial period 100% free?
How effective is SpamHero?
Is your service compatible with my email software or mail server?
If there's nothing to install, then how can SpamHero block my spam?
How do I change the MX record on my domain?
I don't want to lose any email. How reliable is your service?
Is it safe to turn off the anti-virus program on my computer?
Is the 30 day trial period 100% free?
Yes! The 30 day trial period is completely free, even if you're adding a second or third domain to an existing account. We don't even require payment information to get started. If you're not impressed by the performance of SpamHero then simply switch your domain away any time during the trial.
Back to top
How effective is SpamHero?
Remarkably effective. Because our filtering rulebase is updated multiple times per day by real humans, SpamHero is able to block new spam messages that our competitors often miss. We are so confident that you will be impressed by our service that we offer a 30 day free trial so you can try it without spending a dime.
Back to top
Is your service compatible with my email software or mail server?
Because there is nothing to install on your computer or on your mail server, SpamHero will works with virtually all email software and mail servers.
Back to top
If there's nothing to install, then how can SpamHero block my spam?
When email is sent to your domain, the sending server checks your domain's MX record. This record tells the world what mail server handles your email. When you subscribe to the SpamHero service, you will change your domain's MX record so that it points to our mail servers instead of your domain's actual mail server. At that point, all your email will be routed to our servers, where your email will then be filtered and just the good mail will be forwarded on to your real mail server.
Back to top
How do I change the MX record on my domain?
It depends on who handles your domain's DNS records. In most cases, this will be your web hosting provider. We will provide instructions that you can forward to your web hosting provider so that they can update your DNS records for you. If you're comfortable making the change yourself, many web hosting providers also provide a control panel that you can login to and make the change yourself. If your web hosting provider does not provide DNS services for your domain, they can usually tell you who does and point you in the right direction. If your web host isn't able to help you, let us know, and we'll help you get this done.
Back to top
I don't want to lose any email. How reliable is your service?
By subscribing to the SpamHero service, you will actually be increasing the reliability of your email service in three ways:
- If your mail server were to go down, our mail servers will hold your email until your mail server is back up again.
- Each domain we filter email for is assigned to three redundant mail servers that are located in seperate data centers. Should the primary filtering server go down, there are two others that will immediately begin to queue your email until the issue with the primary server is resolved.
- We provide a free quarantine viewer for your domain that will store all email that is blocked for at least 30 days. Even though it is extremely rare for our SpamHero to block a real message, you can have peace of mind in knowing that you can always release a message from the quarantine viewer if it gets placed there.
Back to top
Is it safe to turn off the anti-virus program on my computer?
While SpamHero will drastically reduce viruses received by email, we do not recommend disabling your anti-virus software. There are two reasons for this:
- Not all virus threats come by email.
- While our filtering system has been found to be very effective at also blocking viruses, the more layers of protection that you can have on your computer, the better.
Back to top
last updated May 14, 2010
|
