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Questions & Answers
Can I re-deliver a message to an alternate email address?
Can I ask why a filtering rule blocked a legitimate message?
How do I change the account owner on my account?
How do I disable a filtering rule?
How can I share an email message that was received or sent with support?
Does SpamHero use DKIM and SPF to block spam?
The dates in the quarantine viewer are wrong. How do I fix that?
Should I Enable the SPF Delivery Workaround?
The links in my quarantine report aren't working, is this a bug?
How do I delete all of the spam in my quarantine at once?
Can I transfer a domain filtering subscription to a different account?
When I View a Message, the View Window Collapses. Why?
Why does my quarantine report show messages addressed to other users?
Why am I Getting a Warning About the MX Records?
I am being attacked with tons of "subscription" emails, what is happening?
Is SpamHero compliant with the GDPR?
Why are my incoming messages being delayed?
I have approved a sender, why are they still blocked?
My Outbound Messages are Getting Rejected, What Can I Do?
What is the attachment size limit for Outbound sending?
Can I block spammers from using my domain name on the From line?
Why can't some senders send email to my domain?
Can I resell the SpamHero service without using it for my own domain?
Can I turn off or bypass all filtering for an email address on my domain?
Why am I still getting the same spam that I already reported?
Can you send me a receipt for my payment?
How do I quarantine a sender based on an IP range?
How do I prevent my Exchange mail server from blocking quarantine reports?
Can I add quarantine users in bulk?
Why was this message quarantined for "Invalid headers"?
Why am I not receiving my Quarantine Reports?
Are there discounted rates for resellers?
Why is my mail deferring with an "Insufficient system resources" error?
Can I block specific messages or senders?
Why am I getting subscription based emails from senders I didn't subscribe to?
How long does SpamHero retain email in the quarantine?
Is SpamHero SAS 70 or SSAE 16 compliant?
What happens if I don't pay my bill on time?
Can I blacklist a domain but whitelist a single email address on that domain?
Why is mail bouncing with a "Sender address rejected" error?
What does the deep filter option do?
Can I setup a custom filter based on the attachment name or extension?
Reseller support: What is a sub-account?
I received spam from myself. Is my computer infected with a virus?
Can I forward email from one address to another?
Can I redeliver email to a different address than the original recipient?
Can I change my domain name?
Are there things I can do to improve filtering accuracy?
Should I include SpamHero's IPs in my domain's SPF record?
Why do I sometimes see "timed out" errors in the delivery logs?
Why is my customer's domain set as my primary domain?
How do I whitelist a sender based on an IP range?
Can I temporarily redirect messages to an external email box while my mail server is down?
Can quarantine reports be set up automatically for new and existing users?
Last updated January 30, 2014
How do I determine why an email was not received?
was updated on
due to our withdrawal from Privacy Shield and the addition of a UK GDPR representative. These changes are also reflected in our updated
Data Processing Addendum
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