Back to Top

Contact Us

Have questions or comments?

We have answers for you!

Contact > Support

Need help? Get instant answers!

Before you click on the call or email button below, here are some of the most common answers:

New customers:

Make sure that your MX records were entered exactly as they were given to you. 

If your mail server is using cPanel, be sure to read about this simple tweak.

Check to if your host is on the list of Hosting Providers Requiring Special Attention.

Existing customers:

The most common cause is a configuration issue with your mail server.  To help troubleshoot the issue, use login to the SpamHero control panel and view the raw mail delivery logs.

SpamHero filters out over 98% of unwanted email, but we're always seeking to improve.  Using the established methods of reporting spam will get issues reported directly to our spam techs.  Do not forward spam to our support team as that will only delay the process of getting missed spam blocked.


Absolutely!  To submit a feature request, use our Community Suggestion Box (the red button located on the right side of the SpamHero control panel).  Be sure to check if your feature has already been requested first, as voting on an existing feature will get it to rise to the top faster.

Glad you asked.  Check out our self-help support area.

Self Support
   
Messages sent Monday through Friday before 5pm, Mountain Time (USA) should receive a response the same day. Otherwise, expect a response on the next business day.
Do these articles answer your question?

Enter question description for results

Question about specific messages?

Identify messages from your quarantine

Or, identify outbound messages

Please report missed spam to your assigned @missedspam.com address. For more information, please visit this article, which gives details about reporting spam, and also has methods to help reduce spam.

Our Privacy Policy was updated on to reflect the availability of an updated data processing addendum that now includes the EU Standard Contractual Clauses. By continuing to use this site, you agree to the use of cookies, our updated Privacy Policy, and Terms of Service.