Help & Support
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Step 1: Report unwanted email using proper reporting methods.
Report emails that you do not wish to receive as instructed in the link below:
Reporting spam that was missed by the filter
Do not send missed spam reports directly to our support department. Only missed spam that is reported through the proper channels will be evaluated.
Step 2: Review suggestions provided using the "missed spam" view in the Quarantine+ viewer.
After reporting missed spam (see step 1), wait a 5 minutes and then click on the following link:
Review results of missed spam reports using Quarantine+ (login required)
Specific suggestions will be provided for each missed spam report. Here is an example of how suggestions will be displayed:
If you reported missed spam and it's not showing up in the "missed spam" view, it usually indicates one of the following problems:
- Spam is not going through the filter. See: Prevent spam from getting around the filter.
- There is a problem with the way you are forwarding spam to your assigned @missedspam.com address. See: Reporting spam that was missed by the filter.