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My outbound message was rejected for spam content!

If you are sending Outbound email through our service and some of your messages are being rejected for spam content, it means that there is something in the content of the message that is similar to spam messages we've seen in the past. To resolve this issue:

  • Use our Outbound viewer to find the blocked message. If the blocked message has a blue number next to it then it means it was blocked by our core filtering engine:
     


    If that's the case, it is recommended that you disable the rule. While it is true that this will also disable the rule for inbound emails, it is generally safe to disable rules when they block legitimate email as other rules will likely block the spam the rule was targeting. See: How do I disable a filtering rule?
     

    Unfortunately, it is not possible to view the contents of individual filtering rules and support staff does not have access to the contents of these rules either.

  • If you do not want to disable the rule, you can try re-wording the email and sending it again.  Be aware that if a message is blocked too many times that it can cause outbound services for the sending email address to be temporarily suspended. Because of this, we normally recommend disabling the rule that blocked the message.
     
  • If you have a question about a message that will not deliver, generate a link to the affected message and send it to our support team as explained here: How can I share an email message that was received or sent with support?

Last updated January 3, 2023