Don't worry, we've got you covered. We've set up global whitelist rules to always allow simulated phishing emails from KnowBe4.com.

Inbound global whitelisting rule:

• Any email that originates from knowbe4.com or the related sub-domains (e.g. psm.knowbe4.com)
• Applies to any sender as long as the message came directly from a knowbe4.com mail host (or sub-host, such as psm.knowbe4.com).
• Automatically enabled for all recipients

Outbound global whitelisting rule:

• Any email sent to knowbe4.com or the phisher.knowbe4.com sub-domains.
• Automatically enabled for all senders

Exceptions

• When messages are received and then forwarded to another user, they no longer originate from the knowbe4.com mail host and will therefore be subject to normal filtering.
• When knowbe4.com staff sends mail through external services, such as Outlook or Gmail, those messages are subject to normal filtering. Generally, that should not be a problem as simulated phishing emails won't come from those sources. You can optionally add knowbe4.com as an Approved Sender if you choose.