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As a reseller, how do I designate my company domain as "private" so that staff cannot view or control it?

For now, the best solution to control access to your company domain would be to create a second reseller account and link your private login email to both accounts.

Because this is a bit of an "edge case", the setup process might seem a little awkward. However, once it's done you'll have:

  • A login that has access to both your "private" and "shared" reseller account
  • A "domain switcher" control that spans both reseller accounts and includes all of your domains.
  • The ability to link additional users to your "private" reseller account, if you choose.
Setup process
  1. Register a second reseller account to create an empty "private" account

    By default, our system takes measures to prevent users from accidentally creating a second reseller account. To get around these measures, you will need to do two things:

    1. Sign out of your existing reseller account (or use an "Incognito window") when registering.
    2. Register with an email address that is not already associated with any existing SpamHero accounts. If you don't already have a private login (one that's not shared with your staff), you can use this step to create one. Or, if needed, you can use a "fake" email address and replace it in the next step.

    Here is the reseller registration form:

    After registering, you'll be automatically logged into the Reseller setup options area of the new reseller account and will need to fill out the form to finalize the registration.

    At a minimum, you'll need to provide:

    • A Reseller sub-domain for your "private" reseller control panel (used for any quarantine users you setup)
    • An Email address in the Visible organization info section. This address can be anything you choose (it's used for sending "password reset" and "quarantine reports" emails, etc)
    • Click on the Save button to finalize the registration.

    Be sure to make a note of the Account number (shown in the upper-right corner of the control panel). You'll need it when transferring your domain to your new "private" reseller account.

  2. Link your "private" Login Email address to both of your reseller accounts.

    Be sure that you have finalized the setup of the new reseller account before this step (if the process isn't completed, the reseller discounts won't be applied).

    1. From within the SpamHero control panel, navigate to Account > Account contacts and click on the Add button
      (Shortcut link:
    2. Select the User from another account option at the top of the form.
    3. Enter your private Login email address that is currently linked to your other reseller account.
    4. Select the Account owner checkbox, under the User roles and access section.
    5. Click the Save button

    If you created a "fake" or extra login while creating the new/private Reseller account, you can delete them now.

    Because you can't delete an Account owner you have to remove that status from the login before you can delete it...

    1. Click on the unwanted login in the list of account contacts.
    2. Uncheck the Account owner checkbox, under the User roles and access section.
    3. Click on the Save button.
    4. Click on the unwanted login in the list of account contacts (again).
    5. Click on the Delete button.

    Related documentation: Linking a single login to multiple accounts.

  3. Transfer your "private" domain to the new reseller account.

    Login to your original/shared reseller account using your "private" Login email address and follow these instructions:

    1. In the SpamHero control panel, navigate to Account > Subscriptions and click on the Transfer button to the left of your "private" domain. (Shortcut link:
    2. Be sure that the correct Domain to transfer is selected
    3. Click the Move to an existing account option
    4. Enter the private Login email address that's linked to both of our reseller accounts.
    5. Enter the Account Number of your private reseller account. If you didn't write it down, it should be visible as an "Empty account" in your account switcher (upper-right corner)

    6. Click the Transfer button.

Once that's done, you should be able to find your "private" domain is now listed under your other reseller account.

Keep in mind that the two accounts are completely separate, so things like payment information will need to be entered on both accounts.

Last updated February 1, 2023