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View or re-queue messages that failed to deliver

The Quarantine Plus feature enables you to view and, optionally, re-queue messages that failed to deliver to your mail server:

To view failed deliveries:

1) Go to the Quarantine+ tab in the SpamHero control panel.

2) Select Failed delivery from the list box next to the search button:

4) Hover over one of the messages and click on the Logs link determine why the delivery failed:

5) After resolving the issue, click on the Deliver link of a single messages to confirm that your mail server is accepting messages again.

6) Optionally, re-queue all failed deliveries by clicking on the Bulk Redeliver button:

If you have messages stuck in "pending" status, see:

View or re-queue messages that are waiting to deliver

Last updated August 24, 2018