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Can I change my domain name?
...accomplish this: The manual method To manually change your domain name, use the steps below. If you have a dedicated ma...rop the old domain name entirely, at which point your outbound sending will cease to work.
How can I stop spammers from sending email from my domain?
...mon misunderstanding that a malicious message sent "from" your domain without your permission indicates that your email syste... "spoofing". While there isn't a way to prevent spammers from sending spoofed emails, the following two steps will prevent y...
How long does it take for the filtering to start working after my domain is setup?
...ction in spam within the first hour or two from the time their domain is fully setup. However, because of the way the interne...o hours before all of the mail servers around the world begin sending your domain's mail through our filter.
Blocking a sender's email address or domain
...time. The only reason for blocking a sender's email address or domain is if you are constantly receiving emails from the same...is tab lists email addresses and domains that are blocked from sending mail to your domain. - Click on the New button You'll...
Can I blacklist a domain but whitelist a single email address on that domain?
I want to block all mail from a domain (e.g. example.com) but allow mail from one user on that domain (e.g. Is this possible...il from blocked senders will be quarantined instead if they're sending from a different "envelope" address than what's shown ...
Preventing spammers from sending email directly to shared mail servers
...h as: - Caching old MX records well after they have changed - sending directly to your website IP address - sending directly...your website IP address - sending directly to your `mail.` sub-domain - For more, see: getting around the filter . Tips fo...
Preventing Spammers from sending Email Directly to Dedicated Mail Servers
Even after you've blocked spammers from sending spam directly to your server's IP, make sure you close holes that allow spa...erver's IP address or mail server's host name will ignore your domain's current MX records and try to send directly to your m...
Can I block spammers from using my domain name on the From line?
block emails that use your domain name in the From line, see: can I stop spammers from sending email from my domain
As a reseller, how do I designate my company domain as "private" so that staff cannot view or control it?
For now, the best solution to control access to your company domain would be to create a second reseller account and link yo...ction. This address can be anything you choose (it's used for sending "password reset" and "quarantine reports" emails, etc)...
Alternative method of preventing spammers sending spam directly to your server
...ll. SInce implementing this solution a few weeks ago I have only received a total of (count 'em) spam messages on my entire domain and all its domain aliases And the three messages that I get were ones that SpamHero itself missed. Here are the st...
domain Aliases
On supported plans, domain aliases allow you to add additional domains that share the same mail server and email accounts as the primary domain. You will not have the ability to change any settings for the aliased domains because all settings (inclu...
Spam getting around the filter?
...ugh our filter and what you can do to fix each issue: - Your domain has an alias that isn't being filtered If you have mo...hat blocks emails that have not been filtered: Spammers from sending Email Directly to Shared Mail Servers - A virus has ...
Deliver filtered mail on an alternate port
...nticated emails through port or or they will be blocked from sending outbound email. Enabling mail delivery on an altern...tes for the change to take effect. Send a test message to your domain from an outside mail server to ensure that your mail ho...
The order and setup process
...ed with our service: - the online order form Service for your domain is setup instantly so that we can begin filtering your ...the bottom of the mail host page. Allow up to hours for all sending servers to pick up the MX record change, and watch you...
If there's nothing to install, then how can SpamHero block my spam?
When email is sent to your domain, the sending server checks your domain's MX record. This record tells the world what mail s...
Prevent spam from being sent directly to your server's IP
...erver's IP address or mail server's host name will ignore your domain's current MX records and try to send directly to your m...ess to change your mail server settings), see: Spammers from sending Email Directly to Shared Mail Servers For dedicated m...
Moving to a new mail server or hosting provider
...l server's IP is changing. sure that the MX records for your domain are always pointing to the hosts assigned by SpamHero. ...om a remote account (such as a Gmail address). In most cases, sending "from" the target domain isn't a valid test because th...
Can I block specific messages or senders?
...o your Blocked Senders list. See: a sender's email address or domain For this method to work, the sender must send from a c... a custom filter If you can't block the sender because they're sending from random email addresses and you see a phrase in th...
Why do I sometimes see "timed out" errors in the delivery logs?
...sn status (conversation with mail.example.com timed out while sending message body) . Issues like this can be hard to solve...issue, this may be the cause. In this case, we can assign your domain to our low MTU servers which will sometimes solve the i...
Enforce SPF checking for specific senders
note, when adding SPF checking/enforcing for a domain or email address, you will want to first confirm that the domain has a...there is no SPF record, or the SPF does not define the correct sending IP addresses, then Impersonation Protection could caus...