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View and retry messages that are stuck in the delivery queue

The Quarantine+ feature allows you to view messages that have not been delivered to your mail server yet. This can be helpful if your mail server is offline, unreachable, or experiencing problems.

View messages awaiting delivery

From within the control panel, go to Quarantine+ > Clean mail and select Queued for delivery from the drop-down list box (top right corner), or use this shortcut: View queued messages

Diagnosing the problem

Hover over any clean message in the Quarantine+ and click Logs to view the raw delivery logs and the associated errors.

Example delivery log:

Aug 16 14:32:57 bolt108b postfix/smtp[21370]: 4RQxZw0NQPz4jbN7: to=<>,[]:25, delay=4.7, delays=3.5/0/0.63/0.54, dsn=4.3.1, status=deferred (host[] said: 452 4.3.1 Insufficient system resources (UsedDiskSpace[C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\data\Queue]) (in reply to end of DATA command))
If you need help understanding the delivery error message, reach out to our support team for assistance.

Flushing the mail queue

After resolving the issue that is causing mail to defer, our mail server will eventually deliver all messages queued for delivery. Or, you can re-attempt a delivery of all messages queued for delivery within 15 minutes by going to the Tools > Flush mail queue option

Flushing the mail queue will only retry messages that are currently queued for delivery. For bounced and rejected messages, see: View or re-queue messages that failed to deliver

Last updated August 16, 2023