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General Support Documents
Frequently Asked Questions
New Customer FAQ
The order and setup process
Setup valid email addresses for your domain
Whitelisting a sender's email address or domain
Blocking a sender's email address or domain
How do I enable Quarantine Reports?
View or re-queue messages that are waiting to deliver
View raw mail delivery logs for clean messages
View and redeliver clean messages
View or re-queue messages that failed to deliver
Adding Email Recipients
How do I setup Quarantine Users?
How to Enable the Bulk Mail Filter
Setting up Geographic Filtering Policies
Account and Billing Management
Managing multiple domains from one login
Viewing or printing an invoice
Viewing or printing a payment receipt
Making a payment through PayPal
Making a payment by check
Add a Domain/Account to a Reseller Account
Switching between monthly and annual billing
Free protection from overage billing spikes
Download a W-9 Form for SpamHero
Spam getting around the filter?
Enforce SPF Checking For Specific Senders
Resolving delivery issues with SPF senders
Reporting spam that was missed by the filter
Disabling Sender ID on Exchange
Basic Email Encryption Support
Email Address tagging
Free Domain Aliases
Resolving "Lost connection while receiving initial greeting errors"
Change the time zone in the control panel
Moving to a new mail server or hosting provider
Recent Questions & Answers
When I View a Message, the View Window Collapses. Why?
Why am I Getting a Warning About the MX Records?
Why does my quarantine report show messages addressed to other users?
How do I Enable the SPF Workaround?
Why am I getting the error "550-Please turn on SMTP Authentication in your mail client"?
Why is my customer's domain set as my primary domain?
How do I delete all of the spam in my quarantine at once?
What are the requirements to receive a commission on an affiliate referral?
When will I be paid for the customer I referred through my affiliate account?
The links in my quarantine report aren't working, is this a bug?
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